Terms of service

-The following terms and conditions apply to each session you purchase and/or attend with Kelsy Tela ABN 68 747 807477, trading as Proform Pilates.

  1. All sessions must be paid for prior to the session. Sessions are non-transferable and non-refundable.
  2. Mat work sessions are 45 minutes in duration unless otherwise specified. 
  3. If you need to cancel or reschedule a class, please contact us as soon as possible either by email on proformpilatesau@gmail.com, via our online booking system or by phone or text on 0476254439. 
  4. We have a strict 12 hour cancellation policy. We understand that sometimes unforeseeable circumstances can arise, however we have to be consistent in applying the cancellation policy to be fair to all our clients. Late cancellations will incur a lost session.
  5. We endeavour to provide consistent session times, however from time to time we may need to change the timetable or cancel a session. If a session is cancelled, you will not be charged for the session. We will notify you by text, email or phone should a session be cancelled. In the event of a cancelation, we will endeavour to provide as much notice as possible.
  6. We reserve the right to request medical clearance prior to the commencement of any session if the instructor deems it necessary. If you have any significant history of health or physical issues that may be relevant to undertaking strenuous exercise, we recommend that you consider advice from a GP prior to commencing Pilates.
  7. During pregnancy, for health and safety reasons, you can only attend Matwork sessions up to 16 weeks pregnant. You may attend sessions if you have medical clearance. You may be asked to complete an authority to exercise form.
  8. Matwork sessions – the following terms and expiries apply to the purchase of Matwork sessions:
  •     Casual session – The class will expire 2 weeks from date of purchase.
  •     3 pack of sessions  – The pack expires 4 weeks from the date of purchase. If you cannot attend a session that has been signed up for, you must cancel via the booking site (Gymcatch). You must cancel at least 12 hours before the session you have booked.

.     5 pack of  sessions – expires 8 weeks from the date of purchase. If you cannot attend a session that has been signed up for, you must cancel via the booking site (Gymcatch). You must cancel at least 12 hours before the session you have booked.

  •      10 pack of sessions – expires 14 weeks from the date of purchase. If you cannot attend a session that has been signed up for, you must cancel via the booking site (Gymcatch). You must cancel at least 12 hours before the session you have booked.
  • If your regular class is cancelled, you will receive an extension to your pack expiry date to cover the classes that you were unable to attend.
  1. It is compulsory to bring a towel, wear socks and maintain personal hygiene.
  2. Any personal information is kept strictly confidential. We do not pass on information or sell to third parties any of your personal details. Refer to our website for our full privacy policy.
  3. If you arrive late to a session, you will still be required to finish at the allotted time. If you are more than 15 minutes late, we retain the right to refuse your entry into the session.
  4. Pilates aims to correct compensatory muscle recruitment patterns and improve posture. During your session, we will use physical contact to correct your movements. Please inform your instructor if you are uncomfortable with physical contact. Our instructors adhere to strict professional standards. Please speak to the studio owner if you have any concerns about the use of physical contact.
  5. Prior to commencing sessions with Proform Pilates, you will be required to complete the Health Form. We will review the form and, in certain circumstances, we may request that you obtain medical clearance prior to attending a session. It is your responsibility to ensure the information that you provide to us is up to date. Please inform Proform Pilates if any of your circumstances change after completing the health form. This includes (but is not limited to) any injuries, pregnancy, ongoing illnesses or diseases, or any significant condition that requires medical treatment.
  6. During your sessions, we may take photos for marketing and promotional purposes. Please inform your instructor if you do not want your photo used for these purposes

Last updated 28 November 2023