Privacy Policy

This privacy policy (“Privacy Policy”) sets out how Kelsy Tela ABN 68 747 807477, trading as Proform Pilates, manages your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy for Proform Pilates lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from Proform Pilates.

Proform Pilates may change this Privacy Policy from time to time by updating this page. This Privacy Policy is effective from 10 November 2023.

What we collect:

Proform Pilates may collect the following information:

  • Name
  • Contact information including email address and mobile
  • Date of birth
  • Emergency contact person
  • Bank account and/or credit card details
  • Payment history
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Sensitive information*

An individual is not obliged to provide their personal information to Proform Pilates however, without certain information from an individual it may not be possible for Proform Pilates to provide its products and/or services to the individual.

How we collect and hold your personal information:

Where possible, Proform Pilates will generally collect your personal information directly from you. Proform Pilates may also collect personal information from when you purchase classes.

Proform Pilates may also collect personal information from you from promotional activities, competitions and events. Also from other directly related companies and, if there is prior consent, from organisers of the events Proform Pilates sponsor.

* Sensitive Information:

For the purposes of this Privacy Policy, sensitive information means the information a member has disclosed to Proform Pilates about their physical and mental health and wellbeing.

Sensitive information will only ever be used for providing services to you. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Proform Pilates, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.

The types of sensitive information generally collected by Proform Pilates include information relating to:

  • Your health
  • Your medical history
  • Whether you smoke or are pregnant
  • Whether you are on any medication
  • Other health related information that is necessary to properly advise you about fitness training.

What we do with the information we gather:

Proform Pilates will only use and disclose your personal information so we can provide you with the services you have requested as well as for the following directly related secondary purposes:

  • Managing your classes with Proform Pilates
  • To improve our products and services
  • Send promotional emails and sms (short message services) to you about new products, special offers or other information which we think you may find interesting using the email address or mobile number that you have provided **
  • Contact you for market research purposes. We may contact you by email, phone, fax or mail.**
  • We may provide your information to our third party partners for marketing or promotional purposes provided we first have your consent

Proform Pilates will never sell your information.

Who will Proform Pilates disclose your information to?:

Proform Pilates may disclose your personal information to third parties for the purpose for which it collects it. That is, generally, Proform Pilates will only disclose your personal information to third parties for the purpose of providing Proform Pilates classes and products to you or other directly related secondary purposes as set out above. Proform Pilates may otherwise disclose your personal information with your consent or if it is required or authorised by law.

Proform Pilates may disclose your personal information to third party services providers overseas, for example online booking system providers. These provides may have servers are located outside Australia. However, where your personal information is disclosed to an overseas recipient, we will also take adequate measures to ensure that your personal information is handled by the overseas recipient in accordance with the Privacy Act 1988 (Cth) and our instructions for the purposes described above. By providing Proform Pilates with your personal information, you consent to this disclosure of your personal information.

** Marketing:

Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services or third parties. At any time you may opt out of receiving this marketing material by emailing proformpilatesau@gmail.com. Your consent to receiving this information will remain current until you notify Proform Pilates otherwise.

Security:

We are committed to ensuring that your information is secure. In order to prevent loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, email sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to Proform Pilates via email.

Right of access and storage:

You may request access to personal information we hold about you by contacting the Privacy Officer at the following address: 37 Leeson Street, Boondall Qld 4034.

Where we hold information that you are entitled to access, we will endeavour to provide you with suitable range of choices as to how access is provided (e.g. email or mailing it to you). A fee may be charged to cover the cost of retrieval.

If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we change it.

Proform Pilates will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for which it was collected. However, we may be required by law to retain your personal information after your relationship with Proform Pilates has finished. In this case your personal information will continue to be protected in accordance with this Privacy Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.

Questions and Complaints:

Please contact us for further information regarding this Privacy Policy or to make a complaint about the steps taken by Proform Pilates to protect your personal information or privacy. You may contact us by emailing proformpilatesau@gmail.com or by post to the Privacy Officer, Kelsy Tela “Proform Pilates”, 37 Leeson Street Boondall Qld 4034.

We will investigate any complaints received in writing and do our best to resolve them as soon as possible.

If you are not satisfied with the result of your complaint to Kelsy Tela “Proform Pilates”, you can refer your complaint to the:

Office of the Australian Information Commissioner

Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)

TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)

Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au